To start the return process for your order, please enter your email address or phone number and the order number below.
We want you to be satisfied with your purchase. If you are not satisfied, you may return your new, unused item within 60 days for a refund or an exchange.
If you find a defect or quality issue with our products please notify us immediately and we will arrange for the return and replacement. In the event you purchase a product and decide not to use it in your project, you will be responsible for the return freight and completing the online RMA form located in our Return/Exchange Center
All exchanged or returned merchandise must be in original factory condition with no modifications or alterations. Returned merchandise must include original packaging materials, manuals, instructions, etc. If the returned item requires repackaging, your refund/exchange will be subject to a repackaging charge.
All returns are subject to inspection.
How to return an item:
Please re-pack the item in a sturdy box, include a copy of your invoice and complete the online RMA form located in our Return/Exchange Center. Returns must be shipped prepaid. CODs are not accepted. Shipping costs for exchanged merchandise will be charged to your credit card.
Returned items will be inspected within 7 business days.
We will not accept any product that appears to have been used, unless OTHERWISE COMMUNICATED to the customer prior to return.
Any part that, in our opinion, was used, installed, handled, packaged, or shipped improperly by the customer will not be eligible for exchange or refund.
If parts appear scratched or damaged in any way, the customer will be subject to a 20% restocking fee that will be deducted from any refund.
On all returns, the customer will be responsible for any additional shipping charges of the original purchased item and replacement item.
Manufacturing quality products is our number one priority next to customer service. If there is a quality issue concerning any item you purchase from us, we want to know!
Please call 330-753-5300 and a customer service representative will be happy to assist you.